Newsletter

May 2018

Dear Clients, 

A few newsletters ago, I notified you that Microsoft will no longer support Windows 7. I should also have mentioned that Windows 2008 Server Standard and Windows 2011 Small Business Server is also coming off of support as of January 2020. Once an operating system goes off Microsoft support, Microsoft no longer sends out security patches to keep that operating system safe from malware. In order to continue to reduce your risks, you need to budget for a new server this year or at the latest next year along with the desktops or laptops. Any server with an operating system prior to 2012 needs to be replaced. This presents a bit of a challenge for us since we are aware of at least 67 servers that need to be upgraded. Desktops/laptops are easy to replace. They take little planning and about 2 hours to complete a replacement. Servers are much more complex and require planning before execution. We can only handle 2 server migrations a month…maybe three tops. If we start immediately, we have a shot at getting to all of them by the dreaded deadline. We are creating reports that will identify all our clients that should budget for and schedule their server migration. I will let each of you know what your options are as soon as we complete the analysis. 

Replacing desktops, laptops, and servers can be a large capitol expense. To assist you with financing, we have used over the past 5 years a company called Ascentrum Capitol. Their core product is financing for IT equipment. Every one of my clients that have used them had no complaints. I think spreading out a large capitol expense over 3 or 5 years helps a lot. If you want to know more about this service as you plan for your server and desktop/laptop upgrades, please do not hesitate to call me.  

I will be scheduling my yearly vCIO visits with you soon. These visits usually take between 30 and 45 minutes. I will have with me your inventory report and a recent copy of your Executive Summary Report. We will discuss the specific computers you should be budgeting for. We will discuss MCSCT’s roadmap of projects going forward and will discuss yours as well. Most importantly, we will discuss how we can improve our services to you. 

Thank you for your trust and for your business. We do not ever take it for granted.

 

Mike

April 2018

Dear Clients,

You might have heard of the recent Ransomware attacks at the Colorado Department of Transportation; in Savanna, Georgia, Allentown Pennsylvania; and closer to home right here in CT. All these attacks occurred in February. The threat of having your company data and also your personal home pictures and data being affected is real and is escalating. At MCSCT, we ensure your Microsoft security updates get installed as Microsoft publishes them, and we ensure your backups completed successfully the night before. As well we should, we take the risks of data loss seriously. We encourage you once again to speak to your employees regarding prudent use of the computers, question email links and attachments before opening or clicking on them, and immediately report anything suspicious to us so we can investigate/remediate before a situation escalates across your network. 

The yearly contracts went out in February for your review and for you to sign. Most of you have signed them but we are waiting for many to return them to us. The new billing has been in place since February 1st, and the invoices to reflect the new billing went out in March. We provided several weeks of notification of the upcoming price increases, the reasons why we had to increase our pricing, and made every effort to contain the increases within reasonable and customary. Please do not forget to send them back signed. 

Last month, we asked that you leave your computers turned on all of the time. We need this to run security maintenance on all your computers every week and sometimes more often. We also instituted a new policy of rebooting all the computers weekly instead of monthly. This new procedure is showing positive signs that the computers run better and we are getting less calls. Currently, we are rebooting Sunday at 3AM. We want to change this to Wednesday at 3AM. The thinking behind this change is that most do not use computers over the weekend and if we reboot in the middle of the week, you will benefit from a refreshed computer every 2-3 days. Please always remember to close all your programs before leaving the office at night. 

Have a great month of April. We have a lot to look forward to regarding better weather and spring flowers.

 

Mike

March 2018

Dear Clients,

Please welcome Zaiad Fawaz as the newest member to our team. Zaiad decided 10 years ago to come to America. First, he had to stage his journey in Malaysia where he achieved his Masters Degree in Information Technology and perfected his English. In 2012 he arrived in the USA and has worked as an interpreter for Yale New Haven Hospital and eventually working for a company similar to mine as a Technical Consultant. Six weeks ago, Zaiad became a US citizen. Zaiad has a lot of energy and passion to help our clients with their IT needs and he is also very interested in helping us develop new technologies to enhance the internal systems we currently have to support you.

 

The yearly contracts went out last month for your review and for you to sign. Please do not forget to send them back signed. We will appreciate your prompt attention to this.

Please remember that we need you to leave your computers turned on all of the time. We need to run maintenance on all your computers every week and sometimes more often. We also want to remind you to close all your programs before going home for the night because we will start to reboot your computers weekly on Sunday morning at 5AM, and depending on the maintenance we are performing nightly, we might have a need to reboot your computer that night. Requiring a reboot during the week is a rare occasion but worth mentioning that it is prudent for you to close all your programs at the end of the workday.

Please be aware that Windows 7 and SBS2008 R2 will become unsupported by Microsoft in 2 years. You need to plan and budget to replace your aged computers and servers before then.

 

Mike

February 2018

Dear Clients,

 

Please welcome Nikole Barreira as the newest member to our team. Nikole will be a backup to Melanie on the AP/AR/Inventory system and be trained to become a Level 1 technical support person. Nikole was recently on the Help Desk at St Francis Hospital handling level 1 calls from doctors and support staff. Nikole came highly recommended as a quick learner with plenty of ambition and energy. Nikole starts on Monday, February 5.

Last Saturday and Sunday we had a bit of drama with Malwarebytes MSP Professional. Malwarebytes Corp released an update that had adverse effects on all our client computers and servers. It blocked all websites thinking they were bad sites and robbed the computers of CPU power and memory. Once we received a few calls from clients, we contacted Malwarebytes and found out they had a huge worldwide problem on their hands. Saturday, we remediated the problems as the calls came in. By Sunday we had a permanent fix from Malwarebytes, we made sure the fix was properly applied to all our client computers, and then we scheduled reboots to all the computers and servers. Doing this prevented a lot of problems for our clients and for us come Monday morning. The end result was 2 calls about this problem on Monday. I’d like to give recognition to Jared, Rich, Eric, Melanie, and Bill who all worked hard Sunday to resolve this issue.

The yearly contracts will be going out this month for your review and for you to sign. Leaving month-to-month for yearly contracts should not be an issue for you. Most of you have been with me for a long time, we have established ourselves as a quality IT support company with strong integrity and work ethics. I need the yearly contracts to boost the value of my company for commercial loan purposes as we are planning to double the size of our building this year. The yearly contracts will eliminate the multiple invoices because monitoring/managing and anti-virus/backups will be combined in one invoice. The only separate invoice will be for Office 365 and Proofpoint. Thank you in advance for returning the signed contracts quickly.

 

Mike

December 2017

Dear Clients,

Last month, we had a doctor’s office call us to help them resolve a ransomware attack. This was not a client of ours at the time and we found out that not only was their data on the main computer encrypted and rendered useless, but the external hard drive with all their backup files were encrypted as well and they did not have offsite backups. This affected all the patient database files, all Word, Excel, PDF files, pictures, everything. We had no choice but to pay the ransom. After 7 days of high-anxiety, we were able to de-encrypt all the data for a cost of approximately $5,000.00. During this remediation, the doctors’ office had no patient history, no appointment schedule, the doctor was a witness in injury litigation trial cases but had no data… this was a nightmare for him. If this doctor had offsite backups, he would not have had to pay the ransom, would not have had to pay us to help him with the ransom payout and de-encryption of all the data, and would not have been down for several days waiting for the outcome to be positive. I cannot stress enough the importance of storing your data in the proper place…the server. If you are saving important files on your desktop, you are putting your company at risk in the event of ransomware, hardware failures, or simple human error. We DO NOT backup desktops or laptops. If you choose to keep data on your desktop or in your local C: drive, please call my office so we can redirect your folders to the server so we can properly backup your data daily.

Your password strength is very important to the security of your computer and network system. Passwords such as Passw0rd or simple names are putting your company at risk. If you need help choosing and changing your employee company passwords, please call our office. We have stressed the importance of this repeatedly yet some of you insist on keeping vulnerable passwords. We can help you create strong passwords that are easy to remember.

Merry Christmas, Happy Holidays, and Happy New Year.

Mike

November 2017

Dear Clients,

 

 

The U.S. government has issued a warning about a new ransomware attack that spread through Russia and Ukraine and into other countries around the world. Cybersecurity experts said the ransomware, which posed as an Adobe update before locking down computers and demanding money for people to get their files back, targeted Russian media companies and Ukrainian transportation systems. It has also been detected in other countries including the U.S., Germany and Japan. Dubbed "Bad Rabbit," the virus is the latest example of cybercriminals using ransomware to try to extort money from victims across the globe.

 As I mentioned in previous newsletters, we are in the process of reviewing all the contracts and moving them from monthly to yearly. We are also eliminating the second invoice by combining the backups, anti-virus, and anti-ransomware into the contract invoice for monitoring. Those clients that have Office 365 or Hosted Exchange services will continue to receive the second invoice, but it will be for email only. We hope to complete this project by the end of December. Melanie will be contacting you via email with the new contract. Please review it, sign it, and then return it to Melanie.

 

Mike

October 2017

Dear Clients,

We had our second annual Open House and Client Appreciation Day September 22nd. The weather was awesome. Thank you for coming and enjoying the food and company.

For those clients that have aged servers, I will be contacting you to see if there is opportunity to replace your servers this year. Our calendars are filling up with server upgrade projects. Please give consideration to your server’s retirement if I call you and recommend it. I would not recommend the upgrade if I were not concerned about your server failing. Servers do not last forever and do fail. There is never a good time to experience a server failure so being proactive will save you money and avoid lost productivity.

As I mentioned in last month’s newsletter, we are in the process of reviewing all the contracts and moving them from monthly to yearly. We are also eliminating the second invoice by combining the backups, anti-virus, and anti-ransomware into the contract invoice for monitoring. Those clients that have Office 365 or Hosted Exchange services will continue to receive the second invoice, but it will be for email only.

Mike

September 2017

Dear Clients,

We will have our second annual Open House and Client Appreciation Day September 22nd with a rain date of September 29th. You will be getting an eVite invitation. Please RSVP so we will know how much food and drinks to get. Last year was a lot of fun and we appreciated you coming to visit our new facility.

Only 4 months left in the year. Many of you need a new server, desktops, or laptops. Replacing desktops is easy since we stock Dell Optiplex computers for you. Laptops must be ordered and take up to 2 weeks to get them in. Servers are the biggest projects for us. We can only do a limited number of server upgrades in a month’s time. If we recommend you replace your server this year, please consider the recommendation so we can put you on our server upgrade schedule. Take advantage of 2017 tax deductions.

Next year, our hourly rates will remain the same, but our monthly proactive costs will go up slightly by 7%. The costs for the licenses to protect your network, servers, and computers are going up as are MCS’s expenses with payroll being the highest.  The average increase for most of you will be less than $50.00. We have not had a price increase in over 5 years. We are also moving to annual contracts vs. the current month-to-month contract in January. Most of you have been with me for many years, so repositioning to yearly contracts should not be scary for you. I truly appreciate your understanding of why these changes are necessary.

Mike

July 2017

Dear clients,

A new strain of ransomware, called Petya, swiftly spread across the globe last week, impacting tens of thousands of computers. More powerful, professional, and dangerous than last month's WannaCry attack, the Petya-esque ransomware uses the same exploit to target vulnerabilities in Microsoft's operating system. However, unlike WannaCry, this ransomware instructs you to reboot your computer and then locks up your entire system.

Please be reassured that you are protected from this type of virus by:

  • Anti-ransomware software installed on your computers and servers
  • We install your security updates and patches weekly and sometimes daily
  • We provide and verify (daily) robust backups in the unlikely event you do get infected with a ransomware virus

We recommend you be extra vigilant about opening emails, as one suspected method for spreading this infection is through infected Office documents delivered via spam.

Cyberattacks at a global scale seem to be happening more and more frequently. At Millennium Computer Services of CT, we pledge to work hard to keep your computers and networks safe from harm. Your safety is our number one priority.

Mike

June 2017

Dear clients,

Last month we faced a serious ransomware threat called "Wanna Cry". The virus was announced on Friday. We deployed our new preventative measure from Malwarebytes that Sunday to prevent what the analyst predicted would be a catastrophic event. The solution we deployed should be considered as important as the anti-virus protection we provide for you. There is a difference between virus protection and ransomware protection. Both anti-virus prevention and anti-ransomware prevention is licensable software. Therefore, you will see a new line item in your invoice that now includes anti-ransomware for a very low fee of $1.50 per computer per month. I have been talking about ransomware for years in my newsletters. It is a real threat and we must do everything we can to proactively avoid having all your company files encrypted.

Starting this billing cycle, we will email your monthly reports that shows dates we performed IT consulting work for you, the reason for the work, and the results of what we did to resolve your issues. We used to generate these reports only for those clients that went over their allocated free IT consulting hours, but now we will generate these reports for all our monthly proactive clients regardless of overages. Please be sure to notify us if you are NOT getting these monthly reports in your email.

As I mentioned in last month's newsletter, the vCIO (virtual CIO) meetings are well received, informative for both my clients and me, and generate positive results. Please respond to my email invitations so we can schedule time together.

Mike

July 2017

Dear clients,

A new strain of ransomware, called Petya, swiftly spread across the globe last week, impacting tens of thousands of computers. More powerful, professional, and dangerous than last month's WannaCry attack, the Petya-esque ransomware uses the same exploit to target vulnerabilities in Microsoft's operating system. However, unlike WannaCry, this ransomware instructs you to reboot your computer and then locks up your entire system.

Please be reassured that you are protected from this type of virus by:

  • Anti-ransomware software installed on your computers and servers
  • We install your security updates and patches weekly and sometimes daily
  • We provide and verify (daily) robust backups in the unlikely event you do get infected with a ransomware virus
We recommend you be extra vigilant about opening emails, as one suspected method for spreading this infection is through infected Office documents delivered via spam.

Cyberattacks at a global scale seem to be happening more and more frequently. At Millennium Computer Services of CT, we pledge to work hard to keep your computers and networks safe from harm. Your safety is our number one priority.

Mike

May 2017

Dear clients,

The vCIO meetings have been tremendously productive and helpful. I have had meetings with several clients last month and the lions' share of these meetings have produced excellent positive results. At these vCIO meetings, we discuss client IT budgets, client projects both current and future, known computer threats, my staff's performance, and MCS's direction regarding changes and enhancements that will benefit my clients both in the short and long term. My goal is to book 2-3 meetings a week with my clients to eventually meet with every monthly account 2-4 times a year. After the meetings, I create a project plan based on the findings at these meetings. This project plan could be immediate action based on high priorities or delayed to a future date.

I encourage you to spend 45-60 minutes with me just a few times a year to discuss your important issues. Those issues pertain to how we can better support your company's IT needs. It also enlightens you on the direction MCS is taking to keep your company data safe and maintain a healthy relationship where we fully understand the direction your company is taking.

We continue to fret about ransomware viruses where really bad people on this planet access your data, encrypt it to where you cannot use it, and demand money in exchange for giving you your data back. This model no longer works well for you, where if you pay, you get your data back. The FBI can put the kibosh on your/my efforts to get your data back even after paying the ransom. Simply said, the FBI can shut down the bad guys' servers just when you are trying to get your decrypt key from them after you paid the ransom. Horrible situation that you and I never want to be in.

We have been proactive and continue to put preventative measures in place to prevent ransomware attacks to your company files. We cannot (nor can any other IT company) guarantee you will not feel the disaster to your company after these nasty people get past our protective measures. (That is NOT to say preventative measures are not worthwhile.) The best way to protect yourself from ransomware is to have quality backups. If you do not "image" your server or important desktops/laptops, you are putting yourself at a very high risk that your data will be stolen from you and you will lose it. Please call our office to find out which backup program you subscribe to in order to protect your company data from these unscrupulous people. Always remember that data saved on desktops or laptops is NOT backed up by our company unless you make special arrangements with us to do so.

Mike

April 2017

Dear clients,

Just a friendly reminder regarding after-hours support. If you call the office and press 9, my cell phone will ring with my own office caller-id. This tells me someone called the office afterhours and is trying to reach me. If you do not leave a message, I will only see my own office caller-id and cannot follow-up on your call. If you leave a message but omit your phone number, I am at a loss to reach you depending on my own situation outside of my office. Please always leave a message with your call back number if I cannot answer your call immediately. If you do not get a call back within 15 minutes, please call my cell directly at 203-910-1655 or call Jared Begin at 203-695-3455. We know if you are calling after-hours or weekends your call is important and we want to be there for you.

This weekend we had a client with an aged server that crashed and burned permanently. We had advised this client to replace their server 2 years ago. They chose to wait for its demise. You need to know that waiting for a server to die is much more detrimental to your business than allowing your network switch, desktop, or laptop to die. Replacing a network switch takes 10 minutes to replace. Replacing a desktop or laptop takes a few hours. Replacing a dead server in the middle of the week can take a few days and is very disruptive to your business. A server life is typically 5 years but in most cases, you can get 6 or 7 years out of a server. Anything beyond that is playing Russian roulette. Please do not play Russian roulette with your server. Budget accordingly to replace your server when it is appropriate to do so to avoid a major disruption to your business and avoid excessive costs associated with having your IT consultants do double work.

I am starting a new service called vCIO where I will play a much more active role interacting directly with the owners of the companies we support on our proactive monthly plans. We currently have approximately 110 monthly accounts. Some are quite large with over 100 computers and several servers to small accounts with just a few computers and no servers. I should meet with the larger accounts quarterly or more often if needed and only 2-4 times a year for the smaller accounts. I will allocate 1 day a week to go out and meet with the company owners to review their IT needs, company directions, budgeting to replace aged servers and computers, special program needs, performance of my staff, etc. These meetings should not take more than 30-45 minutes but some accounts will require more. Melanie will be calling to schedule these meetings.

Sincerely,

Mike

March 2017

From Mike's desk:

In my January 2016 newsletter, I announced new services we would be providing in 2017. They were Proofpoint Enhanced Email Security, Sophos Intercept X, Internet Failover, and Max Backup. All but Sophos Intercept X is still on our list for 2017.

Sophos Intercept X: During our testing here at MCSCT, everything looked great with this product. But when we started deploying it, we found out it did not play nice with Web Root Secure Anywhere. We were not able to resolve the issues with Sophos, so we had to abandon this product. We contacted another anti-malware company called Malwarebytes to see where they were with providing a monitored platform for companies like mine and if they prevented ransomware. The reason we were going with Intercept X was to finally provide a solution to prevent this nasty virus from attacking our clients. They surprised us with the announcement of a new line of services called Malwarebytes MSP. This product has three modules. Anti-Malware, Anti-Exploit, and Anti-Ransomware. We have finished our trials of this product and have come away with great results. Malwarebytes MSP works as promised by the manufacturer. We will be rolling out Malwarebytes MSP to all our clients to prevent the worst kind of viruses on the planet.

ProofPoint Enhanced Email Security - this product significantly enhances virus email security and spam filtering, it provides encryption and archiving of emails, it checks links and attachments for malware, and it captures your email and stores it in an accessible place during your network or Exchange server outage. This product is a must for all email users. All clients that currently use their Sonicwall firewall to filter their email will be contacted as their subscriptions expire or if we feel they should use this product immediately.

Internet Failover - We have partnered up with Verizon to give our clients with cable or DSL Internet a cost effective way to failover to a second provider in the event the current Internet provider is down. This is a seamless failover and costs next to nothing to have the protection. This is essential for those clients that cannot tolerate Internet outages.

Laptop, Desktop or Server Backup -We have completed the migration project from Shadow Protect to Max Backup. This was a transparent internal project we started several weeks ago after testing. You are now being backed up by Max Backup at the same price as Shadow Protect.

Have a great month of March.

January 2017

From Mike's Desk:

All of us at MCS wish you a very happy new year filled with health and prosperity. For MCS, 2016 was a year filled with many explorations of new services that will benefit our clients, new accounts, new employees, and a new building.

Here is a summary of new products we will be offering in 2017:

ProofPoint Enhanced Email Security - this product significantly enhances virus email security and spam filtering, it provides encryption and archiving of emails, it checks links and attachments for malware, and it captures your email and stores it in an accessible place during your network or Exchange server outage. This product is a must for all email users. All clients that currently use their Sonicwall firewall to filter their email will be contacted as their subscriptions expire or if we feel they should use this product immediately.

Sophos Intercept X - This product stops encryption of local or networked data, reverses the effect of encrypted data, identifies which computer originated the attack, and provides documentation to help our Cybercrime agencies to stop future attacks. Another must have for 2017.

Internet Failover - We have partnered up with Verizon to give our clients with cable or DSL Internet a cost effective way to failover to a second provider in the event the current Internet provider is down. This is a seamless failover and costs next to nothing to have the protection. This is essential for those clients that cannot tolerate Internet outages.

Server Backup - We are changing our backup provider due to two contributing factors. Our provider was acquired by a larger company and we have been told they will increase our licensing costs which we would have to pass onto you. The other reason is we found a competing company that has a better methodology regarding preserving your data for longer periods of time while maintaining the current licensing costs we are all enjoying. We will have all our monthly clients converted to the new backup solution by the end of this month.

We are in the final stages of testing and negotiating pricing with our vendors. We will be reaching out to you soon for the essential services you should have immediately to keep you safe and also to improve and maintain the performance of your computer systems.

Have a great month of January.

December 2016

From Mike's Desk:

I want to thank all of you for allowing me and my company to service your IT needs over the years. It means a lot to me that you have placed your trust in me and my wonderful team.

Here is a little more information about my staff that you may or may not know:

Our recent addition, Pi Patel, is practically up to speed on all our accounts and brings excellent technical knowledge to our think-tank table. Rich Tirloni works tirelessly day and night and is our most senior lead tech. Jared Begin is a super tech who also is our Operations Manager. Jared's role as Operations Manager is that he watches over the service orders to ensure none get forgotten or delayed. Eric Wellbrock is another super tech who also has a knack for running cabling in the most impossible of situations. Pat Tottenham is our Retention and Sales Manager who works hard to produce the Executive Summary reports that show you what we do behind the scenes and works to gain new clients coming into the company. Finally and certainly not least is Melanie Battaglino. Mel works tirelessly to answer all incoming phone calls, opens all service orders, assigns the best tech to the task, does all the accounts receivables and payables, greets clients coming into our facility, receives deliveries and processes items against PO's, makes sure client work pickup is ready for handoff, orders the food for the staff every Friday, and cuts the lawn and plows the snow. Ok, she does not cut the lawn or plow snow. But Mel is very important to the operation of MCSCT and her pleasant attitude with our clients is the best.

As I mentioned last month, we partnered up with Sophos, a leading USA security company with a product called Intercept X that tests out to be the product of choice for us at MCSCT to avoid the worldwide threat of Ransomware. We hope to be announcing pricing (and I promise it will be very affordable) sometime in January. You want this!!!

Besides Ransomware prevention, MCSCT will be bringing in new vendors with new products to enhance MCSCT's arsenal of products to further enhance our services to you. These products will be geared towards improved data security, improved computer maintenance, improved email security, and improved backups. There will be many announcements in the first quarter of 2017 that will benefit you and your company as MCSCT strives to be your best IT solutions provider.

November 2016

From Mike's Desk:

Recently we had two accounts that were infected with a ransomware virus. In both cases, we did not pay the ransom. In one of the cases, we were able to restore all the encrypted files from the server backup. In the other, the client lost files due to saving those files on their computer instead of the server. All files on the server were able to be salvaged from backup. Please do not save important files on your desktops or in your computer's hard drive. This is known as the C: drive or in your My Documents. Any files in your local computer that are not stored on the server do NOT get backed up. Therefore, if your files get encrypted by a ransomware virus, we will not be able to get them back without paying the ransom.

We want to prevent any kind of ransomware virus. Last year, we tried Crypto Prevent which was effective for a long period of time until the ransomware virus changed. We recently partnered up with a company called Sophos who has developed new software called Intercept X that literally detects files becoming encrypted, halts the process immediately, decrypts the encrypted files, and identifies what computer the ransomware virus originated from inside your office. We will be testing this software in our lab and once it passes our testing, will provide this ransomware preventative solution to our clients.

On another note, Erik Gallup is no longer with my company. Pi Patel will be joining my team starting Monday, October 31st. Pi comes to us with many certifications including Microsoft Certified Systems Engineer, Novell Certified Network Engineer, and a BS in Computer Technology. Pi has over 21 years of extensive server, desktop, and networking experience including network integration, project management, design and planning, resolver of critical issues, and has been a trusted IT adviser to his clients. Please welcome Pi as your trusted IT advisor when you meet him.

Have a great month of November.

October 2016

From Mike's Desk:

Please update your mailing address to our new building address. It is 28 Cheshire Rd, Prospect, CT 06712-1645. Many thanks for your cooperation.

As we approach the 4th quarter of 2016, we will be notifying you of equipment that should be retired and replaced with new equipment. The 4th quarter is an excellent time to capitalize on good tax breaks while upgrading your aging IT equipment. Anyone still on Windows XP or Windows 2003 Server Operating Systems need to seriously consider moving forward to operating systems that are supported by Microsoft. Not doing so increases your risk of getting viruses and having applications not run properly. It also increases your risk of experiencing long disruptions to your productivity while we replace aged hardware.

Pat Tottenham, my Retention and Sales Manager is sending our surveys to help us determine if there is anything else we can do to enhance our services to you. Please take a few minutes to reply to 10 questions. If you did not get it, please let Melanie know so we can make sure you get it.

Have a great month of October and Happy Columbus Day.

September 2016

From Mike's Desk:

Please update your mailing address to our new building address. It is 28 Cheshire Rd, Prospect, CT 06712-1645. Many thanks for your cooperation.

We had our open house and client appreciation day this past Friday. Many thanks to those that came and enjoyed food and drinks, and a walk-thru of our new monitoring and management communications center.

As we approach the 4th quarter of 2016, we will be notifying you of equipment that should be retired and replaced with new equipment. The 4th quarter is an excellent time to capitalize on good tax breaks while upgrading your aging IT equipment. Anyone still on Windows XP or Windows 2003 Server Operating Systems need to seriously consider moving forward to operating systems that are supported by Microsoft. Not doing so increases your risk of viruses and applications not running properly.

This part of my newsletter is extremely important!!!!!

Ransomware is still a huge threat to innocent computer users like yourselves. This nasty virus runs rampant throughout the United States (and the rest of the world) and has been featured on mainstream news media as one of the worst types of viruses on the planet. We still offer Crypto Prevent Software for $10 per computer. Please call our office if you would like us to help you prevent this virus that holds your data as ransom until you pay. The ONLY way to get your data back without paying the ransom is to have secure backups. For those of you that have opted to minimize your backup strategy, I implore you to consider our robust Shadow Protect backups to ensure your data is safe from this type of harm.

Please read this and pass it on to your company principals:

I recently discovered that my Bit Coin account with Coin Cafe will NOT help me pay the ransom due to financial regulations. I have decided not to pursue getting a new Bit Coin provider. I do not trust most bit coin dealers and now that my trusted bit coin dealer will NOT facilitate the transaction between my bit coin account and the nefarious folks holding your data as ransom, I am reluctant to find another trusted bit coin dealer. Your only hope to get your data back, if you ever get afflicted by a ransomware virus, is to trust your backups. So please call us to evaluate the backup solution you are using and what we can do to make sure your backup solution can protect you against Ransomware.

Have a great month of September and Happy Labor Day.

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